Terms and Conditions

ROAD FINDERS

        JOURNEYS WITHOUT FRONTIER

 

Terms & Conditions

Tour Agreement

This Agreement is between Road Finders Inc. as the “Tour Operator” and the client as “Traveler”.

Pricing Inclusions/Exclusions: Quoted Tour prices are per person in double occupancy. A Tour Package rate includes all Land arrangements from arrival/Airport till Departure /Airport, programming, planning, handling and all land operational charges. Including accommodations based on mentioned hotels or similar category, entrance fees as mentioned, meals per plan, local English speaking Guide, (other languages will specify based on request), Visa approvals, domestic flights if mentioned, transfers and transportations in destination.  In a package Tour we will not give a breakdown in the price of a Tour or its parts. Modification in Tour size will not affect the quoted price.

*Living standards and practices at the destination and the standards and conditions there with respect to the provision of utilities, services and accommodation may differ from those found in Canada and the US.

 

Exclusions: Quoted prices exclude:

International airfare, travel insurance: transportation in the tour apart from the Itinerary; Visa stamp fees; airport departure taxes (unless otherwise noted); excess baggage charges; meals other than those specified in the Itinerary; sightseeing not included in the Itinerary; gratitude to guides and drivers, personal expenses such as laundry, mini bars and telephone calls.

Reservations and Payments: The Tour rate and the deposit amount are mentioned in the website. After receiving the deposit, the operator will send you the confirmation by email. If the Tour is already full, we can accept deposits for another date, based on advertised of your choice. Final payment is due ninety (90) days prior to departure. If your reservation is made within ninety (90) days of departure, total cost of the trip must be paid at the time of the request in order to secure confirmation.

Travel Insurance: Road Finders Inc. strongly recommends that you purchase trip cancellation and medical insurance. Ask directly to travel insurance company for details and coverage’s for luggage lost, damage, cancelations and medical effect. If you decline the insurance coverage, you will personally be responsible for any financial loss associated with your travel arrangements.

Single Travelers: Tour prices are based on per person in double occupancy.  Single travelers will be expected to pay the single supplement fee.

Cancellation by Tour Operator: Road Finders Inc. reserves the right to cancel the Tour due to insufficient number of people, in such case we will refund you in full. If we cancel a Tour, our liability is limited to a full refund of your payment to us and we will not be liable for any other costs, damages or refunds of any kind for any loss, delay, inconveniences, and disappointments or expense whatsoever in such circumstances. If a Tour in progress must be interrupted or canceled, our liability shall be strictly limited to refund of the recoverable cost of any unused portion of the Tour.

Cancellation by You: We must receive your cancellation notice in writing by email, telephone or express courier in time, and the cancellation date will be the date on which we receive your notice and confirm it to you.

• Cancellation notice received ninety-one (91) days or more from the Tour departure date as published or requested date, we will refund fifty percent (50%) of the deposit amount.
• Cancellation notice received ninety (90) to sixty-one (61) days prior to the departure date, we will deduct twenty percent (20%) of the Tour price based on double occupancy, and will return the rest.
• Cancellation notice sixty (60) to thirty-one (31) days prior to the departure date, we will keep fifty percent (50%) of the Tour price based on double occupancy.
• Cancellation notice thirty (30) days or fewer prior to the departure date, we will keep one hundred percent (100%) of the Tour price.
• Any penalty imposed by an airline, including for airline service for local airlines or international ones, is your responsibility.

Your decision not to participate on the Tour due to State Department warnings, fear of travel, illness or any other reason will be deemed a cancellation. If a flight or other delay for any reason prevents you from joining the Tour on the Tour departure date and time, you will be considered a no-show, and we cannot provide a full or partial refund or credit towards a future Tour, but you may join the Tour late if you wish.

Passports and Visas: You are solely responsible for complying with passport and visa requirements. All nationality travelers require a passport valid six (6) months beyond your intended return travel date. You will also need to have two face to face consecutive blank visa pages within your passport.

We will require your documents at the time of booking to start your approval for visa. (We recommend a visa application form be filled out located in our website).

Visa approval is issued under the decision of the Ministry of Foreign Affair of destination country, and your visa or even your entry may be refused even if the required information and travel documents are complete as travel documentation is subject to change.

Other Taxes and Fees: Some government charge departure taxes and/or fees. These fees are the responsibility of each passenger traveling to the designated country and are not included in the Tour price unless stated.

Children: Level of activities contained within an Itinerary may allow different ages. We reserve the right to marginally exceed the published maximum group size on family Tours to accommodate a family.

Suppliers Acts or Omissions: The Operator acts only as an independent contractor to supply or arrange for the travel services named in your Itinerary or otherwise to procure services or goods from third parties such as airlines, hotels and other lodging providers, local hosts, guides, bus lines, car rental companies, driving services, restaurants and providers of entertainment (the “Suppliers”). The Operator and We assume no responsibility for any personal injury, property damage or other loss, accident, delay, inconvenience or irregularity which may be occasioned by reason of any act or omission of any of the Suppliers.

Misconduct during the Tour: You are responsible for respecting the authority and following the directions of the Tour guide and the laws of the countries in your itinerary during a Tour. We may exclude you from participating in all or any part of the Tour if, in our sole discretion, your condition or behavior renders you unfit for the Tour or unfit for continuation once the Tour has begun. Unfitness may include, without limitation, any behavior that, regardless of its cause, is inappropriate or offensive or interferes with the delivery of Tour services or may constitute a hazard or embarrassment. In such case, our liability shall be strictly limited to refund of the recoverable cost of any unused portion of the Tour. Should you decide for any reason not to participate in certain parts of the Tour or use certain goods included in the Tour, no refunds will be made for those unused parts of the Tour or goods. You agree to indemnify and hold us harmless from and against any costs, damages, losses or liabilities arising out of (a) the actions or omissions of any minors traveling with you and (b) if you checked the box indicating that you are signing on behalf of yourself and your traveling companions, your companions’ claims that you were not authorized to agree to this Participant Agreement on their behalf.

Limitation of Liability and Damages: In no event will we be liable for any injury, loss, claim, damage or any special, punitive, exemplary, direct, indirect, incidental or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, that arise out of or are in any way connected with the Tour, even if advised of the possibility of such damages.

Travel Advisories and Warnings: It is your responsibility to become informed about the most current travel advisories and warnings by referring to the U.S. State Department’s travel website at travel.state.gov or by phone at  (888) 407-4747.

Force Majeure: We assume no responsibility for any personal injury, property damage or other loss, accident, delay, inconvenience or irregularity which may be occasioned by reason of any matter beyond our exclusive control including but not limited to a delay or cancellation that causes you to miss all or any portion of the Tour, acts of God, acts of government, war, terrorist acts, riots, disaster, weather extremes or strikes. We have no special knowledge regarding the financial condition of the suppliers, unsafe conditions, health hazards, weather hazards or climate extremes at locations to which you may travel. You understand that health care standards, facilities and services abroad may be different or even inadequate for treating health conditions. For information concerning possible dangers at foreign destinations, we recommend contacting the Travel Warnings Section of the U.S. State Department at (202) 647-5225 or www.travel.state.gov, and click on “Travel Warnings.” For medical information, we recommend contacting the Centers for Disease Control at (877) FYI-TRIP or www.cdc.gov/travel.

Assumption of Risks and Release: If you participate in activities during your Tour, certain risks and dangers may arise, including, but not limited to, the risk of accidents in remote places without access to medical facilities, transportation or means of rapid evacuation and assistance; the hazards of traveling in unsafe or politically unstable areas or under unsafe conditions; the dangers of civil disturbances, war, extortion, kidnapping and terrorist activities; dangers and risks inherent in activities in underdeveloped countries; and dangers of local law enforcement activity. You hereby expressly assume all of these risks and dangers, and you hereby expressly agree to forever release, discharge and hold us and our agents, employees, officers and directors, harmless against any and all liability, actions, causes of actions, suits, claims and demands of any and every kind and nature whatsoever which you now have or which may hereafter arise out of or in connection with your Tour or participation in any activities in which you participate.

Arbitration and Waiver of Trial by Jury: You agree to present any claims against us within ninety (90) days after the Tour ends and to file any suit within one (1) year of the incident, and you acknowledge that this expressly limits the applicable statute of limitations to one (1) year. In lieu of litigation and jury trials, each of which is expressly waived, any dispute concerning, relating or referring to this Participation Agreement, the brochure, or any other literature concerning your trip or the Tour shall be resolved exclusively by binding arbitration in Toronto, Ontario according to the then existing commercial rules of the Travel Industry Council in, Such proceeding will be governed by the substantive law of the Ontario. The arbitrator(s) and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionable, or formation of this Participant Agreement, including but not limited to any claim that all or any part of this Participant Agreement is void or voidable.

General: You hereby consent to our use of pictures or video of you in our marketing materials without compensation. Facsimile or scanned transmission of any signed document shall be deemed delivery of an original. If there are any conflicts between this Participant Agreement and the Itinerary, this Participant Agreement shall apply. We reserve the right to decline to do business with anyone on a nondiscriminatory basis.

Active Elements, Medical Conditions and Special Assistance: Some of our Tours incorporate active elements such as hiking, climbing or canoeing; you are responsible for familiarizing yourself with the level of activity that will be involved in your Tour. You must disclose in your Participant Information Form (or at such later time when you become aware of such a condition) any existing physical or mental illness, disability, pregnancy or any other condition which may create a health hazard for yourself or others during the Tour or for which you may require medical attention or special accommodation during the Tour. We will make reasonable efforts to accommodate your needs, but you must notify us at the time of booking for a determination of what assistance we can reasonably provide. We regret that we cannot accommodate you if you have special needs for ordinary daily activities, such as walking and dining. In no instance will our Suppliers or we physically lift or assist you on to or off any vehicles. If we cannot accommodate your special needs, you must be accompanied by a companion who will be responsible for independently providing the needed assistance.

We reserve the right to decline acceptance of anyone we consider unsuitable due to fitness level. We also reserve the right to remove you from the Tour, at your own expense, if your condition is such that it could create a hazard to you or others, or otherwise impact the enjoyment of other passengers.

Supplemental Terms and Conditions

Binding Arbitration Clause (for Mountain Travel only): I agree that any dispute with Mountain Travel concerning, relating or referring to this contract, the brochure, or any other literature concerning my trip, or the trip itself shall be resolved exclusively by binding arbitration in San Francisco, California, according to the then existing commercial rules of the American Arbitration Association. Such proceeding will be governed by substantive California law without regard to the California Arbitration Act. The arbitrator(s) and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionable, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable.

A LARGE PRINT COPY OF THIS AGREEMENT IS AVAILABLE UPON REQUEST.